Napa Valley vineyard

Coronavirus Toolkit

Visitor Impact of Coronavirus

Updated: August 6, 2021 

 

California and Napa County

On June 15, 2021 California’s tiered system of restrictions expired, allowing visitors to travel freely. More specifically: 

  • Most capacity limits disappeared along with requirements for physical distancing.

  • Public health measures remain for mega events, which include 5,000+ people indoors or 10,000+ outdoors. Indoor mega event attendees are required to confirm proof of vaccination or negative COVID-19 status to attend. Outdoor mega event attendees are strongly encouraged to do so.

On August 6, 2021, Napa County joined the greater Bay Area in mandating that everyone, regardless of vaccination status, wear facial coverings indoors. 

Find more details around the coronavirus situation in Napa County. More information and updated Napa Valley statistics can also be found below:

 

Health & Safety
Protocols

 

Additional Resources

Research &
Analysis

Monthly Analysis

The Monthly Travel Recovery Data Report by U.S. Travel is a forward looking monthly summary of the latest economic, consumer and travel indicators, trends and analysis. Key June highlights include:

Consumer Sentiment

VNV
Sales & Marketing

VNV COVID-19 Marketing Recovery Plan

 

See VNV Monthly Reports for more detailed plans and data.

 

Talking
Points

Suggested Talking Points for Guests and Employees

*updated for June 15 reopening. 

It is important to manage expectations and be transparent about the modified guest experience, while continuing to provide warm hospitality.

June 15 Statewide Reopening 

  • When the state fully reopens the economy on June 15: 

    • There will be no capacity limitations

    • There will be no physical distancing restrictions 

    • Vaccinated individuals can go without masks in most indoor and outdoor situations

  • The entire state will move into this new reopening phase as a whole.

  • While very limited measures will remain, we will finally see life getting back to normal.

  • California will not implement an official "vaccine passport" system to verify vaccination status, but businesses and event organizers may decide on their own to require customers to prove whether they’ve been vaccinated or recently tested. 

Mask Wearing

  • Napa County announced on August 6 that they are reinstating a mask mandate for all indoor public settings. The new mandate applies to everyone, regardless of vaccination status.

Traveling 

  • People who are fully vaccinated can travel safely within the state and nation.

  • For travelers who are not fully vaccinated, it is recommended to 1) get tested before the trip, 2) wear a mask and 3) avoid crowds. 

Large Events

Outdoor  

  • For large outdoor events, defined as more than 10,000 attendees, the state recommends operators screen for vaccinations or negative COVID-19 tests. These include pro sports venues, concerts and theme parks that have capacities of 10,000 or more.

Indoor 

  • For large indoor events, defined as more than 5,000 attendees, the state requires operators to screen for vaccinations or negative COVID-19 tests.

In both cases, attendees can “self-attest” to their vaccination or negative status, meaning operators do not demand physical proof. Also, unvaccinated people can be admitted to outdoor events if they wear a face covering. 

Health & Safety 

  • The health and safety of customers and travelers is, and will continue to be, the number one priority in Napa Valley.

  • Napa Valley’s rural, agricultural setting and spacious landscapes naturally allow for a safe experience while still enjoying all that Napa Valley has to offer.

Operational
Best Practices

Re-opening

Once you decide when to reopen your business and welcome guests, consider the following communication channels to share hours of operation; your reservation policy; as well as health and safety practices and sanitation protocols to mitigate guest concerns:

  • On your website home and reservations pages
  • On your main phone line
  • Storefront signage (printed in an easy-to-read font, not handwritten)
  • Signage in public areas
  • Social Media Channels


Guest Reservations

Communicate health & safety protocols as part of the reservation process, including encouraging guests to bring and wear face coverings in public areas and respect the practice of social distancing.


Guest Safety

  • Clearly display health & safety requirements in multiple locations in all public areas
  • Provide hand sanitizer stations in all public areas
  • Utilize “contactless” payment methods if possible
  • Disinfect areas after each guest experience (countertops; tables; chairs; etc.)
  • Post CDC guidance on proper hand washing practices in all restrooms (consider posting this information in multiple languages to broaden guest communication)


Guest Experience

Set expectations about the guest arrival and be transparent about updates or revisions to the guest experience. For example:

  • Will you take the temperature of the guests when they arrive? Will you ask for a vaccine card? 
  • Will guests be asked to wear face protection while in public?
  • Will valet parking be available or will guests need to self-park?

For hotels and resorts:

  • Will spa and Fitness Centers be available and if so, what will be the new protocol? Will in-room dining be offered?
  • Will reservations be necessary to swim or sit at the pool?
  • Will restaurant reservations be necessary?
  • Will housekeeping services be provided/adjusted?

Key
Resources

We also encourage you to refer to our tourism industry partners:

CDC
Information

View Frequently Asked Questions from the CDC, which includes:

  • Coronavirus Disease Basics
  • How it Spreads
  • How to Protect Yourself
  • Symptoms and Testing

View FAQ

 

View Five Facts from the CDC about Coronavirus, which includes:

  • For most people, the immediate risk of becoming seriously ill is currently low
  • Simple things to do to keep yourself and others healthy

View Facts

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