Coronavirus Toolkit

Health & Safety
Protocols

• California / Napa County

Additional Resources

• Lodging
  • Cal OSHA - Covid-19 Guidance for Hotels & Lodging
  • Covid-19 General Checklist for Hotels & Lodging Employers
• Restaurants
  • Cal OSHA - Covid-19 Guidance for Restaurants, updated November 24, 2020
  • National Restaurant Association - Ready to Reopen Guide for Restaurateurs
• Wineries
  • Cal OSHA - Covid-19 Guidance for Wineries and Tasting Rooms that Do Not Serve Meals, updated November 24, 2020
  • Napa Valley Vintners - Best Practice Guidelines for Napa County Wineries
• ​Bars, Breweries, and Distilleries
  • Cal OSHA - Covid-19 Guidance for Bars, Breweries and Distilleries that Do Not Serve Meals, updated November 24, 2020
• Social Events and Meetings
  • Provisional event guidelines have been reviewed by the Napa County Public Health Officer, so that hotels and venues can operationally prepare for future approval of gatherings by the State of California. Additional guidelines may be distributed by the State, and there is no current timeline for approval.
  • California Hotel and Lodging Association released its "Clean + Safe Guidance for Meetings + Events"

Research &
Analysis

Smith Travel Research US Hotel Overview - 10/29

Weekly Analysis

The Monthly Travel Recovery Data Report by U.S. Travel is a forward looking monthly summary of the latest economic, consumer and travel indicators, trends and analysis. Key March highlights include:

• In February 2021, travel spending tallied just $51.4 billion—roughly the same as January—and reflected a 38% drop below February 2020 levels
• Following the May 1 goal to open vaccine eligibility to all U.S. adults, 60% are confident we will ‘return to normal’ by summer
• Close to nine in 10 (87%) of American travelers now have travel plans in the next six months—the highest level since March 2020
• The vast majority of Global Business Travel Association (GBTA) members and stakeholders (84%) say they would be comfortable traveling for business after being vaccinated
• Nonessential domestic business travel is expected to resume in the second half of 2021
• The World Travel & Tourism Council reported that global travel suffered a loss of almost $4.5 trillion in 2020 as a result of the pandemic

Consumer Sentiment

VNV
Sales & Marketing

See VNV Monthly Reports for more detailed plans and data.

Talking
Points

Suggested Talking Points for Guests and Employees

It is important to manage expectations and be transparent about the modified guest experience, while continuing to provide warm hospitality.

• Napa Valley’s tourism businesses are proud to be responsibly open, adhering to and exceeding industry best practices for safety, cleanliness and hygiene to protect visitors, employees and community members.
• Social distancing, indoor and outdoor mask use, limited occupancies, advanced reservations, and other health protocols are required by the Napa County Public Health Officer.
• If you are planning a visit to Napa Valley, we kindly ask that you help protect yourself, your family, and our community from the threat of COVID-19 by minding the safety protocols, only visiting with members of your household, keeping your distance and wearing masks unless seated.
• We ask residents and visitors to do their part:
  • Wear a mask in public.
  • Wash your hands regularly.
  • Keep at least six feet of physical distance when in public.
  • Limit mixing with people you don’t live with.
• Due to Coronavirus health and safety restrictions wineries are open for outdoor service only, restaurants have indoor occupancy restrictions, and varying weather conditions may temporarily impact operations.
• With limited capacity, advanced reservations are required for wine tasting and strongly suggested for dining. Please confirm reservations directly. Bars and breweries are currently closed.
• Napa Valley’s rural, agricultural setting and spacious landscapes naturally allow for a socially distanced experience while still enjoying all that Napa Valley has to offer.
• Napa Valley is committed to the highest safety standards by going above and beyond mandated requirements in order to protect the health and welfare of employees, guests, and our community while providing world-class hospitality.
  • *When asked, be prepared to provide examples of newly established health & safety standards to protect the health & safety of both guests and employees. For example:
    • Sanitizer stations are located in all public spaces; and guest areas are fully sanitized with UV light sterilizers prior to each guest arrival and after each guest departure.
    • All guest contact points - including restrooms; countertops; chairs; tables; and door handles are sanitized on an on-going basis using CDS/OSHA approved cleaning supplies.
    • Employees will receive temperature checks before each shift and wear face coverings/protection at all times.
    • All guest seating will be outdoors and include appropriate social distancing practices.

Operational
Best Practices

Re-opening

Once you decide when to reopen your business and welcome guests, consider the following communication channels to share hours of operation; your reservation policy; as well as health and safety practices and sanitation protocols to mitigate guest concerns:

• On your website home and reservations pages
• On your main phone line
• Storefront signage (printed in an easy-to-read font, not handwritten)
• Signage in public areas
• Social Media Channels

Guest Reservations

Communicate health & safety protocols as part of the reservation process, including encouraging guests to bring and wear face coverings in public areas and respect the practice of social distancing.

Guest Safety

• Clearly display health & safety requirements in multiple locations in all public areas
• Provide hand sanitizer stations in all public areas
• Utilize “contactless” payment methods if possible
• Disinfect areas after each guest experience (countertops; tables; chairs; etc.)
• Post CDC guidance on proper hand washing practices in all restrooms (consider posting this information in multiple languages to broaden guest communication)

Guest Experience

Set expectations about the guest arrival and be transparent about updates or revisions to the guest experience. For example:

• Will you take the temperature of the guests when they arrive?
• Will guests be asked to wear face protection while in public?
• Will valet parking be available or will guests need to self-park?

For hotels and resorts:

• Will spa and Fitness Centers be available and if so, what will be the new protocol? Will in-room dining be offered?
• Will reservations be necessary to swim or sit at the pool?
• Will restaurant reservations be necessary?
• Will housekeeping services be provided/adjusted?

Key
Resources

Relief
Resources

CDC
Information