Job Opportunities

Sales & Marketing Systems Associate

Visit Napa Valley is seeking a Sales & Marketing Systems Associate to support the organization’s integrated sales and marketing efforts through project coordination, CRM administration, reporting, partner communications, and event logistics.

This role requires strong technical aptitude with database platforms and advanced computer proficiency. The ideal candidate is highly organized, detail-oriented, and serves as a key connector across departments, helping drive group and leisure sales and marketing initiatives through systems management, partner engagement, and operational support. The position reports directly to the VP of Sales & Marketing and works closely with the Director of Sales and Associate Director of Marketing on project management and cross-functional initiatives. This is a fully onsite position based in Downtown Napa, with an in-office presence required five days per week. Candidates must reside within a reasonable commuting distance to be considered.

What You’ll Do:

Sales & Business Development (40%)

• Manage in-bound sales leads and RFP distribution in a timely manner.
• Coordinate client site visits, familiarization trips, and hosted experiences.
• Maintain accurate lead, referral, and activity records in Simpleview CRM, including post tradeshow uploads.
• Support travel advisor, meeting planner, and partner communications.
• Coordinate promotional gifting and collateral logistics.

Events & Trade Shows (10%)

• Coordinate logistics for trade shows, sales missions, and partner events, including venue sourcing.
• Manage registration, deadlines, billing, shipping, materials, and follow-up.
• Support on-site event execution as needed.

Marketing & Communications (50%)

• Track and report performance across channels in Simpleview CRM.
• Organize and maintain the Digital Asset Management system photo and video library.
• Maintain the Visit Napa Valley website event calendar.
• Coordinate media FAM itineraries.
• Coordinate promotional gifting and collateral logistics.
• Assist with campaign recaps, presentations, and internal reporting.

What We’re Looking For (Skills & Qualifications)

• 3+ years of experience in sales support, marketing coordination, hospitality, tourism, or related field.
• Experience with CRM systems (Simpleview preferred).
• Strong organizational skills with excellent attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Self-starter with proven ability to work independently, take initiative, and drive projects to completion.
• Team player with collaborative, positive attitude.
• Familiarity with Napa Valley, hospitality, or luxury brands preferred.

What we will provide:

• Health Benefits: 100% of the premium covered for you and 50% for eligible family members, including medical, dental, vision and life insurance
• Paid Time Off (PTO) and 11 paid holidays
• 401(k) Retirement Savings Plan, with company matching up to 4% of salary.
• The expected hourly rate for this role is $30 - $36 per hour.  Actual pay will be determined by experience, education and qualifications.

Associate, Guest Experience

The Guest Experience Associate is responsible for providing exemplary guest service to all visitors to the Napa Valley Welcome Center while facilitating guest experience and engagement through experience and innovative digital encounters. In addition, Guest Experience Associates offer guest service support in a variety of operational roles including retail operations, and concierge services.

What You’ll Do:

• Welcome guests with an emphasis of providing pleasant, timely and accurate visitor information.
• Provide unbiased information to the public regarding hotels, restaurants, wineries, local activities and attractions, the Napa Valley region and any other pertinent guest inquiries.
• Actively listen and discern what the guest wants from their experience in Napa and deliver suggestions that will meet and exceed their expectations.
• Stay up to date on Visit Napa Valley partnerships and initiatives and promote accordingly.
• Stay up to date on local offerings. This includes local retailers, hotel, restaurant and winery operations, as well as promotions and events to inform and assist guests.
• Be curious and informed about wines and the wine industry to make genuine connections with guests regarding wine.
• Help to ensure the smooth operation and safety of public areas by monitoring guest traffic flow and assisting guests as needed.
• Perform opening and closing duties including cash handling.
• Maintain the cleanliness and supplies of all shared spaces including bathrooms and breakroom throughout your shift.
• Attend scheduled meetings and provide constructive feedback and ideas regarding the Welcome Center.
• Liaise with the Marketing Department to project and extend the message, vision, and branding of Visit Napa Valley to the Welcome Center.

What We’re Looking For (Skills and Qualifications):

• 2-5 years of continuous experience in a customer service role.
• Experience in Napa Valley hospitality, tourism and wine industry is required.
• Ability to work with various operating systems such as Microsoft Office Suite and POS systems.
• Excellent organization and problem-solving skills.
• Maintain a professional appearance and demeanor.
• Polished communication skills in all channels, including in-person, email, phone, social media, hand-written notes, etc.
• Must be confident with partner recommendations and guest interactions.
• Demonstrated ability to effectively engage with culturally diverse audiences of varying  ages.
• Ability to exercise initiative, sound judgment and diplomacy in all Visit Napa Valley related matters.
• Ability to establish and maintain an effective working relationship with employees, management, partners and the general public.
• Must be available to work variable shifts including weekends and have flexible hours throughout the week.

What We Will Provide:

• Health Benefits: 100% of the premium covered for you and 50% for eligible family members, including medical, dental, vision and life insurance
• Paid Time Off (PTO) and 11 paid holidays
• 401(k) Retirement Savings Plan, with company matching up to 4% of salary.
• The expected hourly range for this role is $20.00 - $24.00 - actual pay will be determined by experience, education and qualifications.