Job Opportunities

Sales Associate - Group

Reports To: Vice President, Sales
Posted: April 2019

Summary:
This position is responsible for supporting the group sales team with all aspects of sales activities and distributing sales and service leads. Key activities will also include administrative support to the Sales Managers and special projects as assigned.

Duties and Responsibilities:

Essential job functions include, but are not limited to the following:

• Assist Sales Managers in coordinating client familiarization trips and site visits as needed
• Maintains CRM with clean and accurate data, provides support with training and data integrity as it relates to sales database
• Management of logistics for tradeshow and sales mission events that the Visit Napa Valley sales team is responsible to coordinate and attend. Duties include but are not limited to registration management for all VNV group sales events, site selection for sales missions, management of online registration system for trade shows, management of booth registration, partner coordination, coordination of show logistics which includes acquisition of giveaways, booth fixtures, furniture, accessories, set-up and tear down, F & B, and shipping; management of all aspects to stay within budget.
• Desired competency with Simpleview CRM or like CRM database management system and other online registration management systems
• Provide CRM database management, administrative support for sales managers, project work and other administrative duties as needed
• Coordinate tasks for the sales team, to include mailing collateral, sales giveaways, data input and follow up and other tasks as needed
• Back-up for sales leads and inquiries to the sales team
• Assists with assigning sales leads and Cvent inquiries; responds and makes recommendations when needed for back up support of sales team
• Manage the inventory, printing, distribution, and tracking of sales marketing materials, giveaways, wine and collateral that are required for all sales team activities
• Maintain thorough product knowledge of the destination including the general area, hotels, wineries and services partners
• Ensure effective communication is maintained with clients, hotels, and Visit Napa Valley partners and staff
• Exhibit a positive and involved team attitude
• Contribute to the overall success of the organization's goals
• Ability to work with people at all levels
• Provide day-to-day proactive and reactive administrative support to sales team
• Wine and Culinary knowledge preferred but not required
• Must be able to lift 35 pounds, or case of wine
• Strong organizational, interpersonal, written and verbal skills required
• Strong computer skills are required: Word, Excel and PowerPoint
• Some travel required

Requirements:

• Minimum of 2-4 years experience in hospitality industry or destination management organization
• Familiarity with trends in travel, wine, hospitality, and preferably the Napa Valley
• Ability to create inspired and personable stories that suit the Napa Valley brand a plus
• Excellent oral and written communication skills, including the ability to express a warm, witty, sophisticated voice across all of our platforms
• Positive, energetic, enthusiastic, organized, detail-oriented team player
• Proficiency in MAC platform, Google Mail & Calendar, Microsoft Office
• Experience with Simpleview CRM is preferred
• Excellent grammar, expert attention to detail
• 4-year college degree preferred

Apply: Qualified candidates may send resume and cover letter to TeresaS@VisitNapaValley.com.

Part-time Associate, Guest Services

Reports To: Director, Guest Services
Posted: April 2019

Summary:
This position is responsible for providing customer service to visitors at the Napa Valley Welcome Center in addition to assisting guests with retail purchases.

Duties and Responsibilities:

Essential job functions include, but are not limited to the following:

• Welcome guests with an emphasis of providing timely and accurate visitor information
• Project an image of professionalism and willingness to provide personalized services to guests
• Provide back-up to the Retail Operations Manager by ringing in sales, opening and closing the register, assisting guests in the Mercantile, restocking and refreshing floor displays
• General office work including: answering phones and emails, returning calls, and participating as a key member of the Napa Valley Welcome Center team
• Provide back-up to the Guest Services Manager by assisting volunteers with information and materials, informing volunteers of updates, upcoming events
• Provide back-up to the Guest Services Manager by assisting guests with recommendations and reservations for restaurants, activities and lodging
• Provide back-up to the Guest Services Associate by stocking magazines, maps, brochures, rack cards and handouts at the information stations

Requirements - Skills:

• A PASSION for customer service at the highest level
• A team player, flexible, fun, energetic and enthusiastic, while maintaining a professional appearance and demeanor
• Polished communication skills in all channels, including in-person, email, phone, social media, hand-written notes, etc.
• Excellent organization, problem-solving, sequencing, and follow-through skills; must thrive on multi-tasking
• Knowledge of facilities and services provided by Napa County's visitor-serving industry
• Skill in operating a personal computer, including Microsoft Office products, and familiarity with Mac platform
• Ability to exercise initiative, sound judgment and diplomacy in all VNV-related matters
• Ability to communicate clearly and effectively with all types of individuals in writing and verbally in English
• Excellent listening skills
• Ability to establish and maintain an effective working relationship with employees, management, partners and the general public
• Must be available to work weekends, and have flexible hours throughout the week
• Ability to sit/stand at workstation for extended periods of time
• Ability to lift 40 pounds

Requirements - Experience and Education:

• Retail operations and sales experience; experience with POS systems and reporting
• Bachelor's Degree, preferably with coursework in hospitality, tourism or related field
• Experience in the Napa Valley hospitality industry with knowledge of the Napa Valley wine industry
• Experience representing a luxury brand through customer service

Apply: Qualified candidates may send resume and cover letter to Sarah@VisitNapaValley.com.