Job Opportunities
About Visit Napa Valley
Visit Napa Valley is the official destination marketing organization for Napa Valley. The mission of Visit Napa Valley is to promote, protect, and enhance the Napa Valley as a world-class destination and our vision is to elevate Napa Valley as the world’s premiere wine country experience. Visit Napa Valley promotes the region as an attractive travel destination and works to enhance the public image Napa Valley as a dynamic place to visit, live, and work. Visit Napa Valley develops and implements marketing programs aimed at targeted consumer segments and works to promote leisure travel, business travel, spending, and overnight stays in the Napa Valley.
Current Opportunities
Associate, Guest Experience
The Guest Experience Associate is responsible for providing exemplary guest service to all
visitors to the Napa Valley Welcome Center while facilitating guest experience and engagement
through experience and innovative digital encounters. In addition, Guest Experience Associates
offer guest service support in a variety of operational roles including retail operations, and
concierge services.
What You’ll Do:
- Welcome guests with an emphasis of providing pleasant, timely and accurate visitor
information.
- Provide unbiased information to the public regarding hotels, restaurants, wineries, local
activities and attractions, the Napa Valley region and any other pertinent guest inquiries.
- Actively listen and discern what the guest wants from their experience in Napa and
deliver suggestions that will meet and exceed their expectations.
- Stay up to date on Visit Napa Valley partnerships and initiatives and promote
accordingly.
- Stay up to date on local offerings. This includes local retailers, hotel, restaurant and
winery operations, as well as promotions and events to inform and assist guests.
- Be curious and informed about wines and the wine industry to make genuine
connections with guests regarding wine.
- Help to ensure the smooth operation and safety of public areas by monitoring guest
traffic flow and assisting guests as needed.
- Perform opening and closing duties including cash handling.
- Maintain the cleanliness and supplies of all shared spaces including bathrooms and
breakroom throughout your shift.
- Attend scheduled meetings and provide constructive feedback and ideas regarding the
Welcome Center.
- Liaise with the Marketing Department to project and extend the message, vision, and
branding of Visit Napa Valley to the Welcome Center.
What We’re Looking For (Skills and Qualifications):
- 2-5 years of continuous experience in a customer service role.
- Experience in Napa Valley hospitality, tourism and wine industry is required.
- Ability to work with various operating systems such as Microsoft Office Suite and POS
systems.
- Excellent organization and problem-solving skills.
- Maintain a professional appearance and demeanor.
- Polished communication skills in all channels, including in-person, email, phone, social media, hand-written notes, etc.
- Must be confident with partner recommendations and guest interactions.
- Demonstrated ability to effectively engage with culturally diverse audiences of varying
ages.
- Ability to exercise initiative, sound judgment and diplomacy in all Visit Napa Valley
related matters.
- Ability to establish and maintain an effective working relationship with employees,
management, partners and the general public.
- Must be available to work variable shifts including weekends and have flexible hours
throughout the week.
What We Will Provide:
- Health Benefits: 100% of the premium covered for you and 50% for eligible family
members, including medical, dental, vision and life insurance
- Paid Time Off (PTO) and 11 paid holidays
- 401(k) Retirement Savings Plan, with company matching up to 4% of salary.
- The expected hourly range for this role is $20.00 - $24.00 - actual pay will be determined
by experience, education and qualifications.
*Email HR@VisitNapaValley.com for information on any open roles.
