Job Opportunities

About Us

Our mission is to promote, protect, and enhance the Napa Valley's position as America's premier wine, food, arts, and wellness destination. Through destination marketing, our work brings visitors, improves the economy, and creates jobs throughout the valley. With a staff of 22 directed by an 18-member board, our team excels at what we do.

In short, we're a small group of nice people, working in a nice place, with high standards for quality.

Current Opportunities

Retail Manager

Division: Welcome Center
Reports To: Sr. Manager, Guest Services
Posted: July 2017

Summary:
This position is responsible for coordinating retail operations for The Mercantile as well as providing customer service to visitors at the Napa Valley Welcome Center. The Retail Manager is responsible for planning, selecting, receiving, displaying, maintaining and selling a range of merchandise that represents the Napa Valley and Visit Napa Valley.


Duties and Responsibilities:

• Buying: Analyze customer buying patterns and predict future trends; manage plans for stock levels; order and reorder merchandise; react to changes in demand and logistics; meet suppliers and request terms of contract; establish and maintain relationships with suppliers and manufacturers reps; liaise with other departments to ensure projects are completed in a timely manner; source and recommend products to be used for promotional activities; seek merchandise feedback from customers.
• Merchandising: Merchandise the retail space to maximize visual impact in order to maximize customer interest; control stock levels; analyze bestsellers and ensure bestsellers reach full potential; monitor slow sellers and take action to reduce prices or set promotions as necessary; gather information on consumer reaction to products; meet with suppliers and manage distribution of stock by ordering merchandise, agreeing on delivery dates, and completing necessary paperwork; identify production/supply difficulties and deal with problems or delays as they arise; ensure accurate pricing; clean and restock floor throughout the day; fill in back stock to assure all sizes and colors are represented on floor
• Logistics and Distribution: Organize storage and distribution of goods; fulfill Marketing, Sales and Partnership requests for merchandise; monitor quantity, quality and costs of goods; coordinate and control the order/reorder cycle; physically receive all merchandise by opening boxes and unwrapping merchandise, responsible for quarterly physical inventory of all merchandise
• Welcome guests with emphasis on providing timely & accurate visitor information
• Project professionalism and willingness to provide personalized services to guests
• Assist Collateral Coordinator and guests/volunteers with printed material
• Assist Volunteer Manager and volunteers by providing resources
• Assist Concierge and guests with reservations for restaurants, activities, & lodging
• General office work including: answering phones and emails, returning calls, running reports and participating as a key member of the NVWC team
• Provide monthly and quarterly reports to Director of Finance & Sr. Manager

Requirements - Skills:

• Computer proficiency including Microsoft Office products, relational database management and POS system management. Understanding of PC and Mac platforms
• Strong analytical and numerical skills to understand sales figures
• Creative flair/confident presentation style
• Ability to create purchase orders, receive merchandise, manage inventory
• Polished communication skills in all channels, including in-person, email, phone, social media, hand-written notes, etc.
• Excellent organization, problem-solving, and follow-through skills; must thrive on multi-tasking
• Knowledge of facilities and services provided by Napa County's visitor-serving industry
• Ability to exercise initiative, sound judgment and diplomacy in all VNV-related matters
• Ability to communicate clearly and effectively with all types of individuals in writing and verbally in English
• Ability to establish and maintain an effective working relationship with employees, management, partners and the general public
• A PASSION for customer service at the highest level
• A team player, flexible, fun, energetic and enthusiastic, while maintaining a professional appearance and demeanor
• Must be available to work weekends, and have flexible hours throughout the week
• Ability to sit/stand at workstation for extended periods of time
• Ability to lift 40 pounds
• Must have reliable transportation

Requirements - Experience and Education:

• Bachelor's Degree, preferably with coursework in hospitality, tourism or related field
• Retail operations and sales experience; experience with POS systems, Square Reader and reporting
• Experience in the Napa Valley hospitality industry with knowledge of the Napa Valley wine industry, restaurants, hotels, spas and activities
• Experience representing and building a luxury brand through retail sales and customer service

Apply: Qualified candidates may send resume and cover letter to Sarah@VisitNapaValley.com.