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Job Opportunities

About Visit Napa Valley

Visit Napa Valley is the official destination marketing organization for Napa Valley. The mission of Visit Napa Valley is to promote, protect, and enhance the Napa Valley as a world-class destination and our vision is to elevate Napa Valley as the world’s premiere wine country experience. Visit Napa Valley promotes the region as an attractive travel destination and works to enhance the public image Napa Valley as a dynamic place to visit, live, and work. Visit Napa Valley develops and implements marketing programs aimed at targeted consumer segments and works to promote leisure travel, business travel, spending, and overnight stays in the Napa Valley.

 
Current Opportunities
 

Senior Manager, Executive Operations

Posted: February 2024

About This Role:
The Senior Manager of Executive Operations position is a critical and trusted leadership role acting as the executive assistant to the CEO on strategic and administrative matters. A multi-position player, the Senior Manager of Executive Operations will support and manage the administrative and operational activities for the CEO and act as project manager, overseeing collaboration with internal teams. This is a fast-paced, think-on-your-feet position as you interact with and build key relationships with business leaders across the organization. Success in this role requires strong leadership, communication, organizational savvy, and strong project management and decision-making skills.


What You’ll Be Doing:

Program & Project Management

  • Maintain company administrative documents such as the phone list, birthday and anniversaries, board roster and list of committees, their charters, and who serves on them, as well as general governance and admin.
  • IT Project Management – manage the process, timeline and execution of system integrations and implementations. New shared drive conversion; Ticket Tracker
  • Oversee new employee onboarding – develop timeline, process, context, introductions, etc.
  • Oversee strategic business initiatives from ideation through implementation.

Operations

  • Serve as backup for front office, finance, and operations when staff in those roles are on PTO or otherwise not present.
  • Board Governance:
    • Produce and maintain VNV & NVTC Board agendas, minutes, and postings; update and maintain bylaws, oversee Brown Act compliance; manage Board and Committee communications, rosters and calendar; provide Board & governance support.
    • Lead event logistics for VNV Lodging Luncheon committee program, including project management around presentation content & speakers, event logistics, etc.
    • Master calendar and venue sourcing for board events, committees, etc.
  • Finance and Audit Committee – preparing agendas, financial packets, and minutes for Finance and Audit Committee Meetings.

CEO Support

  • Anticipate the needs of the CEO and plan accordingly, which includes being proactive with her meetings and travel plans.
    • Respond to inquiries on behalf of the CEO when required
    • Coordinate travel
    • Effectively manage the CEO’s calendar:
      • Assist the CEO with meeting preparation including room coordination, document preparation and content development.
      • Plan, coordinate and keep contents of a meeting focused.
    • Prepare content such as presentation material for meetings and compose correspondence for executive or board review in support of the CEO.
  • Provide tactical support to implement ideas.
  • Assist with general administrative tasks in support of the CEO.
  • Work with leadership to deliver, monitor and communicate progress towards goals.
  • Provide the CEO and other senior leaders with insight and analysis on the company’s operations.
  • Provide support and oversight for special projects and initiatives.
  • Build connections across all leaders of the organization.
  • Board Meeting Management including:
    • Book and set-up meeting site, meeting prep, document preparation, meeting minutes, etc.
    • Take, prepare and finalize Board, Finance Committee & Audit Committee minutes, and manage associated action items.
  • Assist with onboarding new board members & compliance.


What We’re Looking For (Skills and Qualifications):

  • 5+ years of experience in hands on operational project management required.
  • Bachelor’s degree
  • Strong detail orientation and organizational skills. We know everyone says they’re detailed, but being able to articulate the way you keep track of details will be key. You follow up and follow through to make sure no detail gets missed.
  • Ability to develop and update reports and communicate achievements and challenges to key stakeholders.
  • Demonstrated exceptional organizational, prioritization, and time management skills.
  • Ability to think and act creatively, championing and promoting new ideas that contribute to the goals of the organization.
  • Superior experience and competency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint; strong comfort level to learn to use various other internal software tools.
  • Strong analytical skills and data-driven thinking.
  • Desire and ability to work in a very fast paced environment.
  • A willingness to apply personal strengths to projects beyond finite areas of responsibility.
  • Proven track record of building successful relationships with internal stakeholders and external partner organizations.
  • A self-starter with the ability to multitask.
  • Political astuteness. Act as brand ambassador with all touch points throughout the community and beyond.
  • Superb judgment and emotional intelligence.
  • Meticulous attention to detail.
  • A high amount of discretion;
  • Attitude. Positive, can-do, level-headed professional who’s not a stress-case. This is a service and support function and you must be of the type who not only understands what that means but enjoys working in that type of a role.
  • Positive mindset. Someone that sees opportunity within every challenge.
  • Excellent, accurate and professional written & verbal communication and presentation skills.


Apply: Qualified candidates may send resume and cover letter to HR@VisitNapaValley.com.

 

 

 

Senior Manager, Corporate Communications and Community & Industry Relations

Posted: November 2023

About This Role:
Visit Napa Valley (VNV) is seeking an experienced leader in community and industry relations to continue to elevate and curate the public image of Visit Napa Valley and serve as our public information officer. In partnership with the CEO, you will serve as a relationship manager to foster a positive view of Visit Napa Valley and the hospitality community by the industry, community, partners, elected officials, and other stakeholders. You will act as VNV’s regional community liaison in Napa Valley and work closely with our community partners to support the communities we serve. You will be responsible for developing, deploying, and sustaining community engagement strategies in local markets. You will communicate strategic priorities with leaders within the community and represent VNV by attending events, limited public speaking engagements, and participating on local boards and committees.

This position reports to the CEO and is a full-time, on-site role which will require occasional travel throughout Napa Valley.


Who You Are:
You are an experienced, self-motivated, results driven, sharp verbal and written communicator, with existing institutional relationships who will skillfully represent our external brand and reputation. You act as brand ambassador and evangelist and are able to develop and conduct strategic plans that highlight value and preserve reputation. You have spent years working with communities and government leaders on policy planning. You are a mission-driven, experienced liaison who can sort through the ambiguity and uncertainty of local politics to find solutions. You are a people person who empathizes easily with and inspires others.


What You’ll Be Doing:

Community / Resident Relations

  • Be a champion for authentically communicating tourism’s benefits to the community and residents. Inspire and enlist other stakeholders to be ambassadors for tourism in the Napa Valley.
  • Collaborate with VNV leadership to track community engagement efforts and develop action plans.
  • Serve as an interface with local community officials and business leaders regarding community engagement and outreach opportunities in the areas we serve.
  • Identify and build partnerships with local stakeholders who support local initiatives and tourism.
  • Handle public policy matters and local advocacy including industry mobilization efforts.
  • Manage public affairs efforts and agency:
    • Proactively liaise with VNV communications and marketing team, as well as sales and other departments, to infuse the “Tourism Impact” messaging
    • Produce and support “Napa Valley 101” - an engaging education program for Napa Valley hospitality front-line employees, highlighting what makes Napa Valley a world class destination and winegrowing region, as well as a dynamic place to visit, live and work.
    • Partner with best-in-class organizations like Napa Valley Vintners on programming and community engagement
    • Develop and promote “Tourism Impact” resources and programs that position lodging and tourism as a vital economic sector and good community partner, including outreach via meeting and event attendance with multiple community organizations
  • Oversee, manage and take an active participation role in community and industry initiatives including:
    • Tourism Improvement District (TID) Renewal and community messaging
    • “Why Tourism Matters” – Economic impact and quality of life benefits for residents
    • Great Wine Capitals
    • Napa Valley Vine Trail
    • Napa Green / Destination Stewardship / Sustainability
    • Community Organizations Active in Disasters (COAD)
    • Napa Valley Transportation Authority (NVTA)
    • Hospitality Industry Partnership (HIP)
  • Develop and execute annual community engagement and outreach strategy engaging with local Chambers of Commerce and Tourism Improvement Districts.
  • In partnership with VNV CEO, identify community issues, help shape policy positions and meet with leaders to engage support and initiate traction. Assist with outreach and communication efforts to ensure the correct messaging and materials about these issues are disseminated.
  • In partnership with VNV CEO, conduct proactive and frequent outreach to community leaders, decision makers, and other organizations with appropriate and accurate information about issues affecting lodging/hospitality. Provide periodic updates on Visit Napa Valley programs and tourism benefits to constituencies.

Industry Relations

  • Engage, connect and collaborate with visitor-serving businesses throughout Napa Valley.
  • Identify big and small opportunities to strengthen connections between key stakeholders and our work.
  • Be a passionate and enthusiastic champion for our Visit Napa Valley brand, our key messages and year-round campaigns, and our programs in the community. Encourage engagement of hospitality partners.
  • Work with Visit Napa Valley’s Marketing & Sales teams, as well as vendor agencies, to develop and distribute VNV’s Visitor Profile and Economic Impact studies, as well as additional insight reports. Be a conduit for disseminating key insights to relevant audiences / constituents.
  • Stay informed about lodging project development and industry data and communicate key learnings.
  • Lead involvement, engagement and programming in the Great Wine Capitals Network for the San Francisco / Napa Valley region.
  • In partnership with VNV CEO, lead involvement, engagement and programming with community issues related to workforce housing, transportation and destination stewardship and sustainability.
  • Lead involvement, engagement and programming with community organizations such as Napa Valley Vine Trail Coalition, Napa Green, Community Organizations Active in Disaster (COAD), Hospitality Industry Partnership (HIP), Napa Valley Transportation Authority (NVTA) Citizens Advisory Committee, etc.
    • Represent VNV at committee meetings, community meetings, forums, events, and other venues within the tourism community in Napa Valley.

Government Relations

  • In partnership with VNV CEO, provide strategic leadership to relationships with political leaders and government staff (at the county level, within each Napa Valley jurisdiction / town, as well as with Napa Valley’s state and national representatives) to proactively communicate about issues affecting lodging/hospitality and tourism overall. Provide periodic updates on Visit Napa Valley programs and tourism benefits to residents and the community, as well as economic impact.
  • In partnership with VNV CEO, identify community issues, help shape policy positions and meet with leaders to engage support and initiate traction. Assist with outreach and communication efforts to ensure the correct messaging and materials about these issues are disseminated.
  • Participate in VNV’s legislative activities including: monitoring of new legislation, inquiries from elected officials, constituent management, letters of position, and more.
  • Serve as VNV’s liaison with federal and state advocacy groups (US Travel, CalTravel, Destinations International, etc.).

Communications

  • Assist with content development for Public Affairs newsletter.
  • Assist with the organization’s “Speaker’s Bureau” by preparing remarks, presentations, support letters, etc. for CEO, senior leadership staff, and other such organizational communications needs.
  • Design and produce presentations and talking points in PowerPoint and Word for leadership team, distilling information, lead story arcs, and narratives.
  • Proactively maintain a high awareness of general activity as it pertains to all departments in order to nimbly provide communication support as well as to communicate relevant information to stakeholders.
  • Seek proactive opportunities for regular communications with manager and/or leadership team to inform on critical points, new developments, new media relationships, etc.
  • Actively participate in team brainstorming and cross-departmental meetings to provide communication messaging and guidance – by way of example via content writing on informational materials such as welcome letters, mass communication sends, CEO communications, and other such similar deliverables.
  • Collaborate with Director of Marketing and house PR agencies to monitor and regularly assess the reputational strength of the Napa Valley destination and provide thoughts/insights for optimization.
  • Maintain open lines of communication and positive relationships with local and regional journalists/press.
  • Cultivate excellent working relationships with tourism/hospitality PR agencies which serve the client accounts of Visit Napa Valley partners – such as Glodow Nead Communications, Murphy O’Brien, and others.
  • Pitch press-relevant story angles based on organizational goals.
  • Maintain an evergreen Visit Napa Valley press kit for both consumer and trade/business media audiences.
  • Respond to media queries and submission requests from industry associations such as SF Travel, Visit California, Brand USA, Great Wine Capitals Network, etc.
  • Possess a keen ability to manage relationships with varying stakeholder audiences, both internal and external.
  • Convey messages in a way that embodies passion for the destination so as to instill that same inspiration with any given audience.
  • Participate in visits with partners for the purposes of information-sharing and informing the larger Visit Napa Valley team on any unique and specific partner information in Napa Valley.
  • In conjunction with leadership team, support the business and corporate messaging with local and regional media outlets and other community stakeholders.
  • Support crisis communication plan development and deployment, and manage messaging and updates to existing communications assets such as emergency response protocols, FAQs, etc…


What We’re Looking For (Skills and Qualifications):

  • 10+ years of relevant experience leading communication strategy in community affairs, political or grassroots organizing, or policy advocacy.
  • Bachelor’s degree in Marketing, Public Relations, Communications, or a closely related field.
  • Preferred experience with a destination marketing organization/association.
  • Familiarity of and passion for Napa Valley as well as the wine, tourism, and hospitality industries, singularly or any combination thereof.
  • Familiarity with representing a luxury brand(s).
  • Business acumen and fluency in the fundamentals of community communications.
  • Knowledge of legislative and government processes. Experience working for state or local government and/or an elected official is a plus.
  • Proven track record of building relationships with internal stakeholders and external partner organizations.
  • Self-starter, a doer, creative, problem-solver, critical thinker.
  • Proven success cultivating and maintaining positive relationships with external constituencies, including community partners, government officials and other government and quasi-governmental organizations.
  • Superb judgment and emotional intelligence with ability to diffuse situations and forge consensus among divergent views.
  • Meticulous attention to detail and demonstrated history in project planning and process management.
  • Demonstrated ability to earn trust across a range of levels and disciplines to establish yourself and the team as a trusted partner.
  • Excellent analytical skills with the ability to absorb information and synthesize implications with support and input from Visit Napa Valley leadership team in order to distill synthesized messaging from various, sometimes unwieldy inputs, making the final deliverables understandable and digestible for any given audience.
  • Excellent written and verbal communication and listening skills.
  • Ability to adjust tone and writing style based on audiences.
  • Ease with phone and virtual meetings as well as presenting in front of small groups/audiences.
  • Polished presentation skills with the ability to create/assemble/convey linear thoughts into key messages for PowerPoint, Word, speaker’s bureau documents, etc.
  • Demonstrated ability in project planning, process management, time management.
  • Ability to pivot within a fast-paced environment.
  • A self-starter with an ability to anticipate and pro-actively accomplish tasks under minimal supervision.
  • Excellent prioritization and time management skills.
  • Tech-savvy.
  • Flexible disposition with a “roll-up-your-sleeves”, positive attitude.
  • MUST live within easily commutable distance to downtown Napa to be considered.


Apply: Qualified candidates may send resume and cover letter to HR@VisitNapaValley.com.

 

 

 

Associate, Finance

Posted: October 2023

About This Role:
As the Associate of Finance you will support the Controller with AP/AR, Payroll, reporting, IT and Office Operations. Responsibilities will include diverse tasks associated with the accurate and seamless running of our Finance department.


What You'll Be Doing:

  • Accounts Payable – Processing, verifying and reconciling invoices with correct codes conforming to standard procedures to ensure proper entry into the financial systems. Processing and printing weekly check run. Handles all vendor correspondence via phone or email.
  • Credit Card Reconciliation – Processing and matching invoices to credit card statements, ensuring proper coding and reconciliation.
  • Bank Reconciliation – Processing and reconciling Bank Accounts and Certificate of Deposit Statements.
  • Amazon Account Reconciliation – Processing and matching invoices to monthly statements, ensuring proper coding and reconciliation.
  • Accounts Receivable – Receiving check and credit card payments and recording in financial system, compiling bank deposit slips.
  • Mercantile Sales Tracking – Posting daily sales into Financial System, reconciling cash and credit card sales.
  • Monthly Financial Reports – Processing and Running monthly financial reports for departments or as often as needed.
  • Payroll – Entering timecards, updating PTO spreadsheet and verifying PTO balances. Processing Semi Monthly Payroll, ensuring timely tax filings, preparing payroll reports for President/CEO review and approval. Processing 401 (k) contributions and Health Savings Accounts deposits.
  • Sales Tax – Reconciling and paying monthly sales tax payments.
  • Coordinating, ordering and inventory of office supplies, office snacks, printing & stationery.
  • Manage Office Equipment and IT assets.
  • Other duties as assigned.


What We’re Looking For (Skills and Qualifications):

  • 5+ years of experience in finance or accounting showing tenure and commitment.
  • BS/BA in Accounting, Finance or relevant field.
  • Familiar with GAAP and Non-Profit Accounting.
  • Ability to handle sensitive/confidential information.
  • Ability to multitask.
  • Advanced Excel Skills & knowledge of Intuit (Quickbooks).
  • Strong detail orientation and organizational skills. We know everyone says they’re detailed, but being able to articulate the way you keep track of details will be key. You follow up and follow through to make sure no detail gets missed.
  • Resourceful problem solver.
  • Attitude. Positive, can-do, level-headed professional who’s not a stress-case. This is a service and support function, and you must be of the type who not only understands what that means but enjoys working in that type of a role.
  • Positive mindset. Someone that sees opportunity within every challenge.
  • Techy. Superior experience and competency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint; strong comfort level to learn to use various other internal software tools.
  • Excellent, accurate and professional written & verbal communication.


Apply: Qualified candidates may send resume and cover letter to HR@VisitNapaValley.com.