Visit Napa Valley
Visit Napa Valley

Coronavirus Toolkit

Visitor Impact of Coronavirus

 

Updated: September 14, 2020 - 1:27pm

 

9/11 Market Call Deck - next Market Call is on October 7 @ 4pm.

 

California

As of August 31, 2020, California has a new blueprint for reducing COVID-19 in the state with revised criteria for loosening and tightening restrictions on activities. Napa County is currently in the red Substantial Tier 2 level.
Blueprint for a Safer Economy


Napa County

Wineries are currently prohibited from indoor operation. Restaurants are allowed to resume indoor service at 25 percent capacity. Indoor spa services are allowed with restrictions, while spa facilities (whirlpools, saunas, steam rooms, etc) remain closed. Limited fitness center occupancy at 10 percent is allowed. We ask that all Napa Valley businesses work together towards reopening Napa Valley safely.

Events are currently prohibited in Napa County as outlined in the Shelter At Home Order and FAQs - specific excerpts below:

  • 12. Gatherings. All public and private gatherings of any number of people occurring outside a single household or living unit are prohibited, except as otherwise modified by the County Public Health Officer through guidance documents and/or frequently asked questions.
    • Can I proceed with my wedding, conference or group meeting as scheduled? No. Under state guidance, non-church weddings, all wedding receptions, conferences, and many meetings are considered gatherings and thus are not permitted. Postponement of weddings scheduled for summer and fall 2020 is highly recommended. Any weddings scheduled before the shelter at home order is lifted must be cancelled, or they will be subject to administrative and civil penalties.

Visit Napa Valley with input from a Hotel Advisory group submitted suggested event guidelines to provide guidance to the Napa County Public Health Department on protocols, so we are prepared when the State allows.

 

Health and Safety Protocols

 
Additional Resources

Talking Points

Suggested Talking Points for Guests and Employees

It is important to manage expectations and be transparent about the modified guest experience, while continuing to provide warm hospitality.

  • Napa Valley’s tourism businesses are proud to be responsibly open, adhering to and exceeding industry best practices for safety, cleanliness and hygiene to protect visitors, employees and community members.
  • Social distancing, indoor and outdoor mask use, limited occupancies, advanced reservations, and other health protocols are required by the Napa County Public Health Officer.
  • If you are planning a visit to Napa Valley, we kindly ask that you help protect yourself, your family, and our community from the threat of COVID-19 by minding the safety protocols, only visiting with members of your household, keeping your distance and wearing masks unless seated.
  • We ask residents and visitors to do their part:
    • Wear a mask in public.
    • Wash your hands regularly.
    • Keep at least six feet of physical distance when in public.
    • Limit mixing with people you don’t live with.
  • Due to Coronavirus health and safety restrictions wineries are open for outdoor service only, restaurants have indoor occupancy restrictions, and varying weather conditions may temporarily impact operations.
  • With limited capacity, advanced reservations are required for wine tasting and strongly suggested for dining. Please confirm reservations directly. Bars and breweries are currently closed.
  • Napa Valley’s rural, agricultural setting and spacious landscapes naturally allow for a socially distanced experience while still enjoying all that Napa Valley has to offer.
  • Napa Valley is committed to the highest safety standards by going above and beyond mandated requirements in order to protect the health and welfare of employees, guests, and our community while providing world-class hospitality.
    • *When asked, be prepared to provide examples of newly established health & safety standards to protect the health & safety of both guests and employees. For example:
      • Sanitizer stations are located in all public spaces; and guest areas are fully sanitized with UV light sterilizers prior to each guest arrival and after each guest departure.
      • All guest contact points - including restrooms; countertops; chairs; tables; and door handles are sanitized on an on-going basis using CDS/OSHA approved cleaning supplies.
      • Employees will receive temperature checks before each shift and wear face coverings/protection at all times.
      • All guest seating will be outdoors and include appropriate social distancing practices.

Research & Analysis

Travel Forecast

The latest forecast prepared for the U.S. Travel Association by Tourism Economics projects visitation and travel spending (both domestic and international).

  • Through the end of 2020, the report estimates $505 billion in losses for the travel industry for a total of $81 billion in lost federal, state and local taxes by the end of 2020. The travel industry is not expected to recover until 2024.

Analysis by Tourism Economics shows a week-by-week outlook on travel spending in the U.S. The analysis also looks at regional and state-by-state breakdowns. Findings from the August 27 report:

  • Travel spending stagnated last week and grew by less than 1%.
    • In the week ending August 22, travel spending tallied $13 billion, which once again reflected a 44% drop below last year's levels (a $10 billion loss)

 

Consumer Sentiment
 

VNV Sales & Marketing

VNV COVID-19 Marketing Recovery Plan

 

See VNV Monthly Reports for more detailed plans and data.

 
 

 

Operational Best Practices

Re-opening

Once you decide when to reopen your business and welcome guests, consider the following communication channels to share hours of operation; your reservation policy; as well as health and safety practices and sanitation protocols to mitigate guest concerns:

  • On your website home and reservations pages
  • On your main phone line
  • Storefront signage (printed in an easy-to-read font, not handwritten)
  • Signage in public areas
  • Social Media Channels

 

Guest Reservations

Communicate health & safety protocols as part of the reservation process, including encouraging guests to bring and wear face coverings in public areas and respect the practice of social distancing.

 

Guest Safety
  • Clearly display health & safety requirements in multiple locations in all public areas
  • Provide hand sanitizer stations in all public areas
  • Utilize “contactless” payment methods if possible
  • Disinfect areas after each guest experience (countertops; tables; chairs; etc.)
  • Post CDC guidance on proper hand washing practices in all restrooms (consider posting this information in multiple languages to broaden guest communication)

 

Guest Experience

Set expectations about the guest arrival and be transparent about updates or revisions to the guest experience. For example:

  • Will you take the temperature of the guests when they arrive?
  • Will guests be asked to wear face protection while in public?
  • Will valet parking be available or will guests need to self-park?

For hotels and resorts:

  • Will spa and Fitness Centers be available and if so, what will be the new protocol? Will in-room dining be offered?
  • Will reservations be necessary to swim or sit at the pool?
  • Will restaurant reservations be necessary?
  • Will housekeeping services be provided/adjusted?

Key Resources

We also encourage you to refer to our tourism industry partners:

CDC Information

View Frequently Asked Questions from the CDC, which includes:

  • Coronavirus Disease Basics
  • How it Spreads
  • How to Protect Yourself
  • Symptoms and Testing

View FAQ

 

View Five Facts from the CDC about Coronavirus, which includes:

  • For most people, the immediate risk of becoming seriously ill is currently low
  • Simple things to do to keep yourself and others healthy

View Facts