Visit Napa Valley
Visit Napa Valley

Coronavirus Toolkit

Visitor Impact of Coronavirus

 

Updated: November 30, 2020 - 4:42pm

 

Visit Napa Valley “Market Call” - 11/18 presentation
Next call tentatively scheduled for Wednesday, December 16, 2020 @ 11am PST


California and Napa County

California issued a Blueprint for a Safer Economy with revised criteria for loosening and tightening restrictions on activities, based on county-level COVID-19 metrics. Due to the rising cases across the state, 51 counties, including Napa, have moved back to Tier 1 (Purple/Widespread), allowing wine tasting and dining outdoors only, while retail remains open at 25 percent indoor capacity. The California Department of Public Health issued clarifying guidance on November 25 regarding the use of temporary tents, canopies, or other sun shelters for outdoor business operations. A curfew is also in effect from 10p to 5a for Purple Tier counties. California, along with Oregon and Washington, also issued travel advisories recommending against out-of-state travel and encouraging a 14 day quarantine for those that do.

It’s important to note that hotels remain open for leisure travel, and many Californians who planned to leave the state for the holidays may travel within California instead. Safe and responsible practices are more important than ever for Napa County to ensure residents and visitors are following the mask mandate, social distancing recommendations, and the quarantine advice issued by the health department.


Tier Operational Guidelines with Public Health and Safety Modifications:
Tier 1 (Purple/Widespread)

  • Hotels open with modifications
  • Restaurants open for outdoor dining
  • Wineries open for outdoor tastings
  • Retail open at 25% indoor capacity


We ask that all Napa Valley businesses work together and remind your staff to ensure as we continue to fight this pandemic and keep Napa Valley safe.

  • Wash Your Hands
  • Wear a Mask
  • Keep Your Distance
  • Limit Gathering
  • Stay Home if Sick
 

Health and Safety Protocols

 
Additional Resources

Research & Analysis

Smith Travel Research US Hotel Overview - 10/29

Weekly Analysis

Analysis by Tourism Economics shows a week-by-week outlook on travel spending in the U.S. The analysis also looks at regional and state-by-state breakdowns. Findings from the November 19 report:

  • Travel spending rose 4% last week—recovering about one-third of the prior week’s 11% decline
    • In the week ending November 14, travel spending tallied $11.9 billion, reflecting a 44% drop below last year's levels (a $9.5 billion loss)
      • While this is an improvement from the 46% year-over-year (y/y) decline in the previous week, it remains worse than the 42% y/y decline (and $12.9 billion in travel spending) two weeks earlier
      • The y/y decline in travel spending has remained in the -41% to -46% range for 14 of the last 15 weeks, the lone exception being the first week of September due to a boost from Labor Day holiday travel

Airplane COVID-19 Risk Very Low with Precautionary Safety Measures, October 27, 2020

  • A new study released by researchers with the Aviation Public Health Initiative, a project of the Harvard T.H. Chan School of Public Health finds that through a layered approach to risk mitigation, the scientific evidence shows a low risk of SARS-COV-2 transmission on aircraft.

 

Consumer Sentiment
 

VNV Sales & Marketing

VNV COVID-19 Marketing Recovery Plan

 

See VNV Monthly Reports for more detailed plans and data.

 
 

 

Talking Points

Suggested Talking Points for Guests and Employees

It is important to manage expectations and be transparent about the modified guest experience, while continuing to provide warm hospitality.

  • Napa Valley’s tourism businesses are proud to be responsibly open, adhering to and exceeding industry best practices for safety, cleanliness and hygiene to protect visitors, employees and community members.
  • Social distancing, indoor and outdoor mask use, limited occupancies, advanced reservations, and other health protocols are required by the Napa County Public Health Officer.
  • If you are planning a visit to Napa Valley, we kindly ask that you help protect yourself, your family, and our community from the threat of COVID-19 by minding the safety protocols, only visiting with members of your household, keeping your distance and wearing masks unless seated.
  • We ask residents and visitors to do their part:
    • Wear a mask in public.
    • Wash your hands regularly.
    • Keep at least six feet of physical distance when in public.
    • Limit mixing with people you don’t live with.
  • Due to Coronavirus health and safety restrictions wineries are open for outdoor service only, restaurants have indoor occupancy restrictions, and varying weather conditions may temporarily impact operations.
  • With limited capacity, advanced reservations are required for wine tasting and strongly suggested for dining. Please confirm reservations directly. Bars and breweries are currently closed.
  • Napa Valley’s rural, agricultural setting and spacious landscapes naturally allow for a socially distanced experience while still enjoying all that Napa Valley has to offer.
  • Napa Valley is committed to the highest safety standards by going above and beyond mandated requirements in order to protect the health and welfare of employees, guests, and our community while providing world-class hospitality.
    • *When asked, be prepared to provide examples of newly established health & safety standards to protect the health & safety of both guests and employees. For example:
      • Sanitizer stations are located in all public spaces; and guest areas are fully sanitized with UV light sterilizers prior to each guest arrival and after each guest departure.
      • All guest contact points - including restrooms; countertops; chairs; tables; and door handles are sanitized on an on-going basis using CDS/OSHA approved cleaning supplies.
      • Employees will receive temperature checks before each shift and wear face coverings/protection at all times.
      • All guest seating will be outdoors and include appropriate social distancing practices.

Operational Best Practices

Re-opening

Once you decide when to reopen your business and welcome guests, consider the following communication channels to share hours of operation; your reservation policy; as well as health and safety practices and sanitation protocols to mitigate guest concerns:

  • On your website home and reservations pages
  • On your main phone line
  • Storefront signage (printed in an easy-to-read font, not handwritten)
  • Signage in public areas
  • Social Media Channels

 

Guest Reservations

Communicate health & safety protocols as part of the reservation process, including encouraging guests to bring and wear face coverings in public areas and respect the practice of social distancing.

 

Guest Safety
  • Clearly display health & safety requirements in multiple locations in all public areas
  • Provide hand sanitizer stations in all public areas
  • Utilize “contactless” payment methods if possible
  • Disinfect areas after each guest experience (countertops; tables; chairs; etc.)
  • Post CDC guidance on proper hand washing practices in all restrooms (consider posting this information in multiple languages to broaden guest communication)

 

Guest Experience

Set expectations about the guest arrival and be transparent about updates or revisions to the guest experience. For example:

  • Will you take the temperature of the guests when they arrive?
  • Will guests be asked to wear face protection while in public?
  • Will valet parking be available or will guests need to self-park?

For hotels and resorts:

  • Will spa and Fitness Centers be available and if so, what will be the new protocol? Will in-room dining be offered?
  • Will reservations be necessary to swim or sit at the pool?
  • Will restaurant reservations be necessary?
  • Will housekeeping services be provided/adjusted?

Key Resources

We also encourage you to refer to our tourism industry partners:

CDC Information

View Frequently Asked Questions from the CDC, which includes:

  • Coronavirus Disease Basics
  • How it Spreads
  • How to Protect Yourself
  • Symptoms and Testing

View FAQ

 

View Five Facts from the CDC about Coronavirus, which includes:

  • For most people, the immediate risk of becoming seriously ill is currently low
  • Simple things to do to keep yourself and others healthy

View Facts