Frequently Asked Questions

When can I join?

You can become a partner anytime throughout the year.

When does my partnership begin?

Once your paperwork and payment are processed you will receive welcome emails from Visit Napa Valley. This will include a user name and password to the partner portal.

When do I renew?

Your renewal is annually based on the month you first became partners with Visit Napa Valley.  You will be mailed an invoice which can be paid by mail or through the partner portal.  Failure to renew after 90 days will result in your partnership being discontinued.

I’m not ready to join, can I still be listed on website?

Yes! We would be happy to provide a complimentary listing for any visitor-serving business within Napa County.  Send us your business name, address and telephone number to partnership@visitnapavalley.com

I am ready. What is the first step in joining?

Great! Your first step is to complete the Partnership Application Form.  Once your paperwork is submitted our Partner Relations Manager will contact you for additional details.

I’m a new VNV partner. When do I get access to the portal and what can I do in the portal?

When your paperwork is completed you will be sent an email with your portal username and password. Once logged in, you can update your website listing(s), add special offers, create event listings, update your company profile and view benefit summaries.

I’m a new contact at a current VNV partner. How do I get access to the portal?

You can contact the Partner Relations Manager at partnership@visitnapavalley.com to be added as a contact and receive your portal password.